Transforming Enterprise Collaboration

With teams across multiple departments, such as legal, HR, finance, and marketing, they needed a solution to streamline operations while maintaining the highest security standards. They aimed to go beyond the traditional chatbot experience, envisioning an advanced platform to support complex document handling and deliver insights across different business groups.

The client’s initial chatbot platform failed to meet expectations due to several key limitations:

Key challenges

• Performance Issues: Operations were slowed down by lousy model latency, high token use, and no real-time streaming.
• Security Issues: Lacking Responsible AI practices, content filtering, and Azure’s Web Application Firewall exposed vulnerabilities.
• Poor User Experience: The non-intuitive interface was challenging for non-technical users to manage documents.
• No Multi-Tenancy: Without secure multi-tenant functionality, administrative control across global departments was limited.

These issues hampered productivity, increased operational costs, and created security risks, pushing the client to seek a more robust and user-friendly solution.